Welcome to Big Daddy Casino (hereinafter referred to as “we,” “us,” “our,” or the “Company”). Your privacy is of paramount importance to us. This Privacy Policy governs the collection, processing, storage, use, and protection of your personal information when you interact with our website, mobile application, and services (collectively referred to as the “Platform”).
Big Daddy Casino is India’s largest offshore gaming destination and a premier online casino in India. We are committed to maintaining the highest standards of data protection and transparency in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable Indian laws and regulations.
By accessing or using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Platform or services.
2. Information We Collect
At Big Daddy Casino, we collect various types of information to provide, improve, and personalise our gaming and entertainment services. The information we collect falls into the following categories:
2.1 Personal Information You Provide Directly
When you register, create an account, or interact with our Platform, we may collect the following personal information:
Full Name: As provided during registration or KYC verification.
Date of Birth: To verify that you are of legal gambling age (18+ or 21+ as per applicable laws).
Gender: For demographic analysis and personalisation.
Email Address: For account verification, communication, and promotional updates.
Mobile Phone Number: For account verification, two-factor authentication, and customer support.
Residential Address: For KYC verification and legal compliance.
Government-Issued Identification: Such as PAN Card, Aadhaar Card, Voter ID, or Passport – collected solely for identity verification, age verification, anti-money laundering (AML) compliance, and fraud prevention, as permitted by law.
Payment Information: Including UPI IDs, bank account details, debit/credit card information, and e-wallet credentials – collected to process deposits and withdrawals securely.
Account Preferences: Such as preferred language, game preferences, and responsible gaming limits.
Security Credentials: Password (stored in encrypted format), security questions, and answers.
2.2 Information Collected Automatically
When you visit our Platform, we automatically collect certain technical information, including:
IP Address: To determine your geographic location, enforce jurisdictional restrictions, and for security purposes.
Device Information: Such as device type, operating system, browser type, and version.
Log Data: Including pages visited, time spent on pages, clickstream data, and referring URLs.
Cookies and Similar Technologies: We use cookies to enhance your experience, remember your preferences, and analyse site traffic.
Geolocation Data: To verify that you are accessing our Platform from a jurisdiction where online gambling is legally permitted.
2.3 Information from Third-Party Sources
We may also receive information about you from third-party sources, including:
Payment Processors: To confirm transaction details and verify payment methods.
Identity Verification Services: To complete KYC checks and comply with AML regulations.
Analytics Providers: Such as Google Analytics, to help us understand user behaviour and improve our services.
Social Media Platforms: If you choose to register or log in using social media credentials, we may receive your public profile information.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Providing and Improving Our Services
To create and manage your Big Daddy Casino account.
To process your deposits, withdrawals, and gaming transactions.
To provide you with access to our online casino games, including slots, Teen Patti, Andar Bahar, Roulette, Blackjack, Baccarat, and live dealer games.
To personalise your gaming experience and recommend games that may interest you.
To improve our Platform, website, and mobile application.
3.2 Legal and Regulatory Compliance
To verify your age and identity to prevent underage gambling and fraud.
To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
To comply with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
To respond to lawful requests from government authorities, regulators, and law enforcement agencies.
To enforce our Terms and Conditions and other policies.
3.3 Marketing and Communications
To send you promotional emails, SMS, and push notifications about new games, bonuses, and promotions (only with your explicit consent).
To send you important service-related communications, such as account updates, security alerts, and policy changes.
To conduct surveys and gather feedback to improve our services.
3.4 Security and Fraud Prevention
To monitor, detect, and prevent fraudulent activities, cheating, and unauthorised access.
To protect the integrity and security of our Platform and your personal information.
To investigate and resolve disputes and technical issues.
3.5 Analytics and Research
To analyse user behaviour and preferences to improve our game offerings and user experience.
To conduct research and statistical analysis to better understand our user base.
4. Legal Basis for Processing Your Information
Under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, we process your personal information on the following legal bases:
Consent: You have provided explicit, informed, and freely given consent for the processing of your personal data for specific purposes. You may withdraw your consent at any time by contacting us or adjusting your account settings.
Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party, such as providing gaming services, processing transactions, and maintaining your account.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as KYC verification, AML compliance, and reporting to regulatory authorities.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and ensuring the security of our Platform, provided that such interests are not overridden by your fundamental rights and freedoms.
5. Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
5.1 Service Providers and Partners
We may share your personal information with carefully selected third-party service providers who assist us in delivering our services, including:
Payment Processors: To facilitate deposits and withdrawals.
Identity Verification Services: To complete KYC checks.
Cloud Hosting Providers: To store and process data securely.
Customer Support Platforms: To manage support tickets and live chat.
Analytics Providers: To analyse user behaviour and improve our services.
Marketing Partners: To send promotional communications (only with your consent).
All third-party service providers are contractually bound to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purpose.
5.2 Regulatory and Legal Authorities
We may disclose your personal information to government authorities, regulators, and law enforcement agencies if:
Required by law, regulation, or legal process.
Necessary to comply with a court order, subpoena, or regulatory investigation.
Necessary to protect the rights, property, or safety of Big Daddy Casino, our users, or others.
5.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the successor entity. We will notify you of any such transfer and provide you with the option to opt out.
5.4 With Your Consent
We may share your information with third parties in any other circumstance where we have obtained your explicit consent.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Platform. This section explains what cookies are, how we use them, and how you can manage your preferences.
6.1 What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognise your device and remember certain information about your visit.
6.2 Types of Cookies We Use
We use the following types of cookies on our Platform:
Essential Cookies: These are necessary for the basic functioning of our Platform, such as enabling you to log in, making transactions, and accessing secure areas. Without these cookies, our Platform cannot function properly.
Preference Cookies: These cookies remember your preferences and settings, such as language preference, game preferences, and responsible gaming limits.
Analytics Cookies: These cookies collect information about how you use our Platform, such as which pages you visit, how long you spend on each page, and any errors you encounter. This helps us improve our services and user experience.
Advertising and Marketing Cookies: These cookies are used to deliver relevant advertisements and promotional content to you. We only use these cookies with your explicit consent.
Third-Party Cookies: Our Platform integrates with various third-party service providers, including analytics providers and payment processors, which may place their own cookies on your device.
6.3 Cookie Consent
When you first visit our Platform, we will display a cookie consent banner asking for your permission to use non-essential cookies. You have the right to:
Accept All Cookies: Consent to the use of all cookies.
Reject Non-Essential Cookies: Continue using our Platform with only essential cookies.
Customise Your Preferences: Select which types of cookies you wish to allow.
You can change your cookie preferences at any time by accessing the “Cookie Settings” link in the footer of our website.
6.4 Managing Cookies
You can also manage cookies through your browser settings. Most browsers allow you to:
View and delete individual cookies.
Block third-party cookies.
Block all cookies.
Clear all cookies when you close your browser.
Please note that disabling essential cookies may affect the functionality of our Platform and your ability to use certain features.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
Active Accounts: We retain your personal information for the duration of your active account and for a reasonable period after account closure to comply with legal, regulatory, and tax obligations.
Legal and Regulatory Compliance: We retain records for a minimum of seven (7) years after account closure to meet tax reporting obligations, anti-money laundering requirements, and potential legal proceedings.
Fraud Prevention and Security: We may retain certain information for longer periods to investigate and prevent fraud, cheating, and unauthorised access.
Withdrawal of Consent: If you withdraw your consent for the processing of your personal information, we will cease processing your data for the purposes for which consent was withdrawn, unless we have a legal obligation to retain it.
When your personal information is no longer required, we will securely delete, anonymise, or de-identify it.
8. Data Security
At Big Daddy Casino, we take the security of your personal information very seriously. We implement robust technical, administrative, and physical safeguards to protect your data from unauthorised access, disclosure, alteration, and destruction.
8.1 Technical Security Measures
SSL/TLS Encryption: All data transmitted between your device and our Platform is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
Firewall Protection: Our servers are protected by advanced firewalls to prevent unauthorised access.
Secure Data Centres: We host our data in Tier-3 or higher data centres with physical security measures, including 24/7 surveillance, biometric access controls, and redundant power and cooling systems.
Encrypted Storage: Sensitive data, including passwords and payment information, is stored in encrypted format.
Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration tests to identify and address potential security risks.
Intrusion Detection and Prevention Systems: We monitor our systems for suspicious activity and unauthorised access attempts.
8.2 Administrative Security Measures
Access Controls: Access to personal information is restricted to authorised personnel who require it to perform their job functions.
Data Protection Policies: We have implemented comprehensive data protection policies and procedures, including incident response and breach notification protocols.
Training: Our employees receive regular training on data protection, privacy, and security best practices.
8.3 Physical Security Measures
Our offices and data centres are protected by physical security measures, including access controls, surveillance cameras, and security personnel.
Despite our best efforts, no security system is 100% foolproof. In the event of a data breach, we will notify you and the relevant regulatory authorities in accordance with applicable laws and regulations.
9. Your Rights and Choices
Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the following rights regarding your personal information:
9.1 Right to Access
You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.
9.2 Right to Rectification
You have the right to request correction or updating of inaccurate or incomplete personal information. You can update most of your personal information directly through your account settings.
9.3 Right to Erasure (Right to Be Forgotten)
You have the right to request the deletion of your personal information when:
It is no longer necessary for the purposes for which it was collected.
You withdraw your consent and there is no other legal basis for processing.
You object to the processing and there are no overriding legitimate grounds.
The processing is unlawful.
The deletion is required by law.
Please note that we may be required to retain certain information for legal, regulatory, or fraud prevention purposes.
9.4 Right to Restrict Processing
You have the right to request restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to the processing.
9.5 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
9.6 Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes, profiling, or processing based on legitimate interests.
9.7 Right to Withdraw Consent
You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
9.8 Right to Complain
You have the right to lodge a complaint with the relevant data protection authority if you believe that we have violated your privacy rights.
9.9 How to Exercise Your Rights
To exercise any of the above rights, please contact us using the contact details provided in Section 16 of this Privacy Policy. We will respond to your request within a reasonable timeframe, as required by law. We may request verification of your identity before processing your request.
10. Children’s Privacy
Our Platform and services are strictly for individuals who are 18 years of age or older (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor, we will promptly delete such information. Parents or guardians who believe that their child has provided us with personal information should contact us immediately.
11. International Data Transfers
As a leading online casino in India, our primary operations and data processing activities are based in India. However, we may transfer your personal information to third-party service providers located in other countries for purposes such as payment processing, analytics, and customer support.
When we transfer your personal information internationally, we ensure that:
The transfer is necessary for the performance of a contract with you or to implement pre-contractual measures.
Adequate safeguards are in place to protect your personal information, such as standard contractual clauses, binding corporate rules, or reliance on the adequacy decisions of the relevant authorities.
The transfer complies with the requirements of the Digital Personal Data Protection Act, 2023 and other applicable laws.
12. Third-Party Links
Our Platform may contain links to third-party websites, applications, and services. These third-party sites have their own privacy policies and data processing practices. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. The “Last Updated” date at the top of this Privacy Policy indicates when the most recent changes were made.
We will notify you of any material changes to this Privacy Policy by:
Posting a prominent notice on our website.
Sending you an email notification (if you have provided your email address).
Displaying a notification within our mobile application.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.
14. Responsible Gambling Commitment
At Big Daddy Casino, we are committed to promoting responsible gambling and protecting our players from gambling-related harm. As part of this commitment, we provide:
Self-Exclusion Tools: You can request to exclude yourself from our Platform for a specified period.
Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
Reality Checks: Receive reminders of how long you have been playing.
Time-Out Periods: Take a temporary break from gaming.
Access to Support Organisations: We provide direct links to organisations such as BeGambleAware, GamCare, and Gamblers Anonymous.
We collect information about your responsible gaming preferences and limits to help you maintain control over your gambling activities. This information is treated with the same level of confidentiality and security as all other personal information.
For more information, please visit our Responsible Gambling page.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:
Big Daddy Casino
Captain of Ports Jetty
Dayanand Bandodkar Marg, Patto Colony
Panaji, Goa 403001
India
Email: support@bigdaddycassino.com
Phone: +91-XXXXXXXXXX
Live Chat: Available 24/7 on our website and mobile application
We are committed to addressing your concerns promptly and transparently.
16. Grievance Officer
In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding the processing of your personal information.
Grievance Officer:
Name: [Full Name]
Email: grievance@bigdaddycassino.com
Phone: +91-XXXXXXXXXX
You may contact the Grievance Officer for any complaints or grievances related to data privacy and protection. We will acknowledge your complaint within 24 hours and endeavour to resolve it within 30 days.
17. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Panaji, Goa, India.
18. Glossary
To help you understand this Privacy Policy, we have provided definitions of key terms used throughout this document:
Personal Information: Any information that relates to an identified or identifiable individual, including name, contact details, identification numbers, financial information, and online identifiers.
Sensitive Personal Data or Information (SPDI): Under Indian law, SPDI includes passwords, financial information (bank account, credit/debit card details), physical/physiological/mental health condition, sexual orientation, medical records, and biometric information.
Processing: Any operation performed on personal information, including collection, recording, storage, use, disclosure, and deletion.
Data Controller: The entity that determines the purposes and means of processing personal information (in this case, Big Daddy Casino).
Data Processor: The entity that processes personal information on behalf of the data controller (such as third-party service providers).
Consent: Any freely given, specific, informed, and unambiguous indication of your wishes by which you agree to the processing of your personal information.
Cookies: Small text files stored on your device by a website to remember your preferences and track your activity.
KYC (Know Your Customer): The process of verifying the identity of our users to comply with legal and regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
AML (Anti-Money Laundering): Laws, regulations, and procedures designed to prevent the generation of income through illegal activities.
19. Additional Information for Indian Users
In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules) and the Digital Personal Data Protection Act, 2023, we provide the following additional information:
19.1 Types of Sensitive Personal Data Collected
We may collect the following sensitive personal data as defined under Indian law:
Password: Stored in encrypted format.
Financial Information: Bank account details, UPI IDs, debit/credit card information.
Biometric Information: Facial images captured during KYC verification.
Official Identification Documents: PAN Card, Aadhaar Card, Voter ID, Passport.
19.2 Purpose of Collecting Sensitive Personal Data
We collect sensitive personal data solely for the following purposes:
Identity verification and age verification.
Compliance with KYC and AML regulations.
Processing deposits and withdrawals.
Fraud prevention and security.
Dispute resolution.
19.3 Disclosure of Sensitive Personal Data
We do not disclose sensitive personal data to third parties except:
With your explicit consent.
When required by law, regulation, or legal process.
To our authorised service providers who are bound by confidentiality obligations.
19.4 Retention of Sensitive Personal Data
We retain sensitive personal data only for as long as necessary to fulfil the purposes for which it was collected, and in compliance with legal and regulatory retention requirements.
19.5 Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee our data protection compliance. You may contact our DPO at:
Data Protection Officer
Email: dpo@bigdaddycassino.com
20. Consent and Acceptance
By using our Platform, you signify your acceptance of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Platform.
Your continued use of our Platform following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
21. How to File a Complaint
If you believe that your privacy rights have been violated or that we have not complied with this Privacy Policy, you may file a complaint by:
Contacting our Grievance Officer at grievance@bigdaddycassino.com.
Contacting our Data Protection Officer at dpo@bigdaddycassino.com.
Lodging a complaint with the relevant data protection authority in India.
We take all complaints seriously and will investigate and respond to your complaint promptly.
22. Your Privacy Matters – Our Promise
At Big Daddy Casino, we understand that privacy is a fundamental right. We are committed to:
Transparency: We will always be clear about how we collect, use, and protect your information.
Security: We will implement the highest standards of data security to protect your information.
Control: We will provide you with meaningful choices and control over your personal information.
Compliance: We will comply with all applicable laws and regulations governing data protection and privacy.
Thank you for choosing Big Daddy Casino as your trusted gaming partner. We are committed to providing you with a safe, secure, and enjoyable gaming experience.